model 6310y -- Windows 7 home premium 64 bit
My desktop PC stopped working. I took it to local computer store and they said it was HD. I bought new hard drive and tried to install retail Windows 7 home premium 64 bit OS. I got an error message Code 0x80070002.
I called HP support....they told me I needed their brand of recovery discs because the motherboard or BIOS wouldn't allow me to install Windows 7 on the new replacement HD w/o it being their (HP) discs. So I ordered them...$17
I bought another new HD and tried to install Windows 7 OS with the HP recovery discs. This time got Error Code 0xe0ef000e.
I should mention both times trying to install OS on new replacement HD...it got approx 8 to 12 minutes into installation before getting error messages.
I called HP support....this time was told that the retail version of Windows 7 OS should have worked and that I didn't need the HP brand recovery discs when installing new replacement HD. They offered me to pay $199 and send them my desktop to fix it....all inclusive fix.
Very confused. I have never encountered anything like this before...I've had mulitple hard drives die over the years and have replaced them myself and installed all the software including OS myself w/o any problems like this.
Memory checked out ok when utilizing the diagnostics f9 key .... it did show problems with HD during one of my many diagnostic attempts
Not sure if its a bad motherboard or built in video card ..... not sure how to find out either....since I can't get the PC up and running
It will boot to blue HP screen & most of time won't allow me to get into f10, f9 or esc screens.
Not sure if its worth paying $200 to fix this or go and buy a new one for around the same price.
any suggestions or help is appreciated
thanks