My hp photosmart 5520 printer (3 years old) is giving me trouble starting today. I called HP support for help. The printer heads would not align after installing new ink cartridges. After trying various trouble shooting with the HP support team. The problem was dianosed as a hardware failure. I ordered a new printer today a model 5530.. The problem is I have in a box, never opened 3 of the 564 catridges of color, and one open black 564 cartridge ( the tech) had me put in a new black cartridge. He told me to contact you to see if I could get credit on these cartridges, or swap for cartridgesthat will work in the new printer.
Thanks,
Norman Maynes